Customer Care

Enkay Technologies (India) Pvt. Ltd. is one of the leading unified communication solutions provider. It started its journey as an Enterprise Telephony Solutions provider and has continued to reinvent itself over the years by offering a varied range of integrated communication solutions right from IP Telephony, Contact Center, Data Networking, IT, Audio Visual System Integration, Video Conferencing to IP Surveillance & Security solutions.

Today we are proud to have achieved the milestones such as completion of more than 35 successful years in business, strong patronage of over 50,000 satisfied customers including top companies across all industries. Enkay Technologies has its offices across major cities like Mumbai, Bengaluru, Delhi, Hyderabad, Ahmedabad, Pune, Chennai and Kolkata supported by a wide distribution network to cover the entire length and breadth of the country. The company has strategic partnerships with global leaders such as NEC, Avaya, FCS, Sony, Extron, Honeywell, Belden, Smiths Detection, HIKVISION, Crestron, Schneider, Plantronics and NICE.

ENKAYCARE is a customer service center for Enkay Technologies with over 120+ engineers to cover the entire length and breadth of the country. We have a service network well supported by highly qualified & certified engineers

ENKAY CARE services include:

  • Over 35 years of customer service in Telecom business
  • In-house repair center for prompt services
  • Special 24*7 services
  • Technically qualified and certified team
  • One shop services for Telecom, AVSI & Securities products
  • Pan India presence
  • On-site Managed services
  • Guaranteed response times
  • Remote diagnostics
  • Telephone hotline support
  • Weekly / Monthly / Quarterly usage and productivity reports
  • Software patches / firmware updates as standard
  • Training

ENKAY Technologies customer list includes blue-chip corporate and other public sector bodies, leading hotels, hospitals, in addition to government departments. Organizations like the Aditya Birla Group, Mahindras, Taj Group of Hotels, Glenmark, Lupin, L&T, ICICI Bank, HDFC Bank, Future Group, Cadbury’s are amongst many who rely on ENKAY Technologies to keep their systems functioning properly.
We would be glad to provide you with a customized solution for all your service needs.

Our Professional Services Group (PSG) Offerings includes:

  • Project Assessment and Management
  • Project Implementation
  • Co-ordination & Supervision
  • Documentation & Drawings
  • Maintenance Services
  • Facility Management Services
  • Project Design
  • Customized Application Development
  • Testing & Commissioning
  • Customer/Admin Training
  • Consultancy
  • Network Audit Services

Our Post Sale Service Support includes the following:

  • PAN India presence of our post sale service network including all major locations
  • We have a service network well supported by highly qualified & certified engineers
  • We offer mission critical assistance 24*7 and other customized package for our after sale support

ENKAY’s ‘Customer Support Centre’ is located in Mumbai, India’s commercial capital and also at 8 branches and offices. The customer support team is manned by over 120+ trained professionals.

A Real Time, online, dynamic, Call Management System, to monitor customer calls & engineer movements.

Average service levels maintained at under 4 hours for all metro locations - amongst the best in the industry.

Register below for service complaints:

Please call us on +91 22 66268888 or mail us at enkaycare@enkayindia.com